Confirmation of a reservation requires payment of the airfare to the Carrier or the Carrier’s agent. Passengers must report at the Carrier’s checking facility not less than 15 minutes prior to the scheduled departure time. Bag Drop closes 30 minutes before scheduled departure time.
Cancellation of air travel on full fares incurs a $50 fee per flight, unless within 24 hours of departure time then they shall forfeit the airfare. Alteration of air travel on full fares incurs a $30 fee per flight. Thrifty airfares are not transferable or refundable. Charter flights forfeit the fare if cancelled inside 48 hours of a confirmed flight. Outside of 48 hours a 50% forfeiture of fare. Thrifty fares may be available one business day prior to travel and subject to availability.
The Carrier does not guarantee passage. Scheduling may be altered at short notice to suit operational requirements. Should the Carrier cancel a flight, the Carrier shall refund the passenger their airfare in full forthwith. The Carrier does not accept liability for any costs or inconvenience incurred by a passenger as a result of a cancelled flight or altered schedule. Refunds will be processed from 15 to 30 working days, depending on the payment platforms used.
Baggage weight is restricted to 15kg per passenger. Excess baggage weight – $5/kg payable at check-in. Unaccompanied freight – $8/kg (min $50 till space is all taken). The Carrier accepts liability for damaged or lost baggage or items of freight up to a maximum of $500 per bag or consignment. Carriage of baggage is at the discretion of the company and its employees. The carrier accepts no responsibility for fragile or perishable articles carried in luggage.
Excess baggage carriage is subject to space and weight availability. We may not be able to accept excess in some cases. The carrier does not guarantee the carriage of additional luggage for weight purposes. Occasionally, due to weather or other factors, we may not be able to carry your allowance. In periods of high demand, excess luggage, if accepted, may be delayed.
An infant (0 –up to 2 years) may travel free of charge on a caregiver’s knee, not on an allocated seat. However, the infant’s weight shall contribute toward the 15kg caregiver’s baggage allowance. A child (2 – 11 years incl) is eligible for a child’s fare, $120 o/w provided they are accompanied by a fare-paying adult.
The carriage of dangerous goods is strictly prohibited, including firearms, explosives, compressed gases, corrosive materials, flammable liquids, poisons, and radioactive material. Animals must be caged. Fresh Freight, such as fish, from Great Barrier and Whitianga to Auckland, can only be carried in the aircraft if it is well-sealed.
If a passenger is over the weight of 100kgs they must specify when booking, there may be additional charges if 2 seats are required.